Quick answers, organised by topic.

Go to /trackand enter your case number or the email you paid with. We’ll send you a one-tap sign-in link to your inbox — no password to remember.

Florida law (Rule 12.750) requires a nonlawyer service to confirm your details by phone before delivering forms. The call is short — usually 5 to 10 minutes — and lets us make sure your packet is accurate before we send it.

No. Florida requires it for every nonlawyer-prepared packet. There’s no opt-out, even by request — that’s the rule we operate under and the rule that keeps the work compliant.

Every Florida Supreme Court Approved form your package includes, filled in with your answers, stamped with our operator name and Florida business address, combined into one PDF. See a sample packet to know exactly what to expect.

1. Sign each form (some need notarisation — your packet says which).
2. File with the clerk of court in the appropriate Florida county.
3. Pay the clerk’s filing fee.
4. Serve copies on the other party per Florida rules.

We can’t file or serve on your behalf — that’s on you. But the packet itself is court-ready when it lands.

Reply to the delivery email and we’ll fix it. There’s no charge to correct mistakes — see our money-back guarantee for the details.

Each package has a flat fee — no hourly rates, no surprise add-ons. Prices range from $129 to $299 depending on the package; the home page lists current pricing.

Stripe sends you a receipt automatically when you pay. If you can’t find it, search your inbox for “Stripe” or email support@atriumfiling.comand we’ll resend.

Full refund any time before we send your packet. After delivery, we handle things case by case. See the guarantee section for the full breakdown.

Sign in to your case status page and click Cancel my case & refundin the footer. The refund goes back to your original card and typically appears within 5–10 business days.

Your data is encrypted in transit (TLS) and at rest (AES-256-GCM for sensitive fields like SSN and financial information). We never sell it, never use it for advertising, and never share it outside the services that run our platform (Stripe, Supabase, Resend, Anthropic).

We permanently delete completed cases 30 days after we send you your packet. Seven days before deletion, we email you a reminder so you can save copies.

Sign in to /privacy/data and click the Delete button. If you have a paid case in progress, the system refunds it automatically before wiping the data.

Yes. Same page — /privacy/data — has a Download button that gives you everything we hold about you as a JSON file.

Try the sign-in link from a fresh email — each one expires after 7 days and can only be used once. If that doesn’t work, email support@atriumfiling.com and we’ll send a fresh link or look you up by name.

Check spam, then check the email address on your case page — if it’s wrong, we can fix it and resend at no charge. Email us and we’ll dig in.

The intake saves automatically as you go. Use the sign-in link from any of our emails to come back to exactly where you left off. If the link has expired, request a new one from /track.

Rare but it happens. Email us with your case number and the time of payment — we can manually push the update.

On the intake page, every answer has an Edit button. You can change anything until you finalise. After we deliver the packet, reply to the delivery email and we’ll fix and resend.